BellMedEx SMS & Communications Policy

Last updated: September 22, 2026

This policy explains how Bellevue Medical LLC dba BellMedEx (“BellMedEx,” “we,” “us”) communicates by text message (SMS), phone, and messaging platforms. BellMedEx provides medical billing, medical coding, provider credentialing, and revenue cycle management (RCM) services to healthcare providers, medical practices, and business clients.

  • Business: Bellevue Medical LLC dba BellMedEx, 1400 Talbot Rd S #200, Renton, WA 98055
  • SMS support: jkhaira@bellmedex.com | +1 253-261-3348
  • Main line: 888-987-6250

1. What we send by SMS

BellMedEx sends SMS only for business communication with healthcare providers, medical practices, and business clients who have opted in. Messages may cover:

  • Consultation requests and service inquiries
  • Appointment and call scheduling, confirmations, and reminders
  • Billing support and account updates
  • Credentialing status updates
  • Claim status notifications
  • Customer support replies

We never send promotional or marketing text messages. We never send messages about loans, debt relief, political content, or any content prohibited by wireless carriers. We do not include patient Protected Health Information (PHI) in text messages; sensitive details are shared only through secure, HIPAA-compliant channels.

Message frequency varies based on your account activity and requests. Message and data rates may apply.

2. How you opt in (Call-to-Action)

You will only receive SMS from BellMedEx after you give express consent in one of these ways:

a) Website form. Our Contact Us form at https://bellmedex.com/contact-bellmedex/ includes an optional SMS consent checkbox. It is unchecked by default and is not required to submit the form. The checkbox reads:

“I agree to receive SMS messages from BellMedEx about my consultation request, appointment scheduling, billing support, and account updates. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms & Conditions.”

If you do not check the box, we will contact you only by phone or email.

b) Written consent form. When a provider becomes a BellMedEx client, we provide an SMS Consent Form stating: I agree to receive text messages from BellMedEx; message frequency varies; message and data rates may apply; reply STOP to opt out; reply HELP for support; consent is not required to purchase services.

c) Verbal consent at onboarding. Our trained staff read the following script and record the date, time, staff member, and phone number of every consent:

“Thank you for choosing BellMedEx. We offer SMS updates about your account, billing support, credentialing, claims, and scheduling. Before you opt in: message frequency varies; message and data rates may apply; reply STOP at any time to unsubscribe or HELP for support; your mobile number will not be shared with third parties or affiliates for marketing. Full terms are at bellmedex.com/sms-terms-and-conditions. May we send you SMS updates?”

BellMedEx does not buy, rent, or share phone lists, and does not text anyone who has not opted in.

3. Messages you will receive

Opt-in confirmation:

“BellMedEx: You’re subscribed to account and support messages. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Example messages:

  • “BellMedEx: Hi Dr. Martinez, your consultation is confirmed for Tue 10:00 AM PT. Reply STOP to opt out.”
  • “BellMedEx: Your billing summary for January is ready in your portal. Questions? Reply here. Reply STOP to opt out.”
  • “BellMedEx: Your credentialing application with [Payer] has moved to review. We’ll update you on next steps. Reply STOP to opt out.”
  • “BellMedEx: The claim batch you submitted yesterday has been processed. Check your dashboard for details. Reply STOP to opt out.”

4. How to opt out (STOP)

Reply STOP, CANCEL, END, UNSUBSCRIBE, or QUIT to any message. You will receive one final confirmation and no further messages:

“BellMedEx: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.”

We also stop all SMS automatically when a client’s contract ends. To opt back in, reply START, YES, SUBSCRIBE, or JOIN.

5. How to get help (HELP)

Reply HELP to any message, or contact us at jkhaira@bellmedex.com or +1 253-261-3348:

“BellMedEx Support: email jkhaira@bellmedex.com or call +1 253-261-3348. Msg & data rates may apply. Reply STOP to opt out.”

6. Messaging platforms we use

BellMedEx operates one SMS program with the same consent, opt-out, and privacy rules on every platform.

RingCentral. We use RingCentral to communicate with our contracted healthcare providers and our internal staff by call, SMS, and team messaging. Example: “Hi Dr. Smith, we’ve successfully processed the claim batch you submitted yesterday. Please let us know if there’s anything else we can assist with.” RingCentral is used only for work-related communication, never for promotion or marketing.

8×8. We use 8×8 to send and receive business SMS with opted-in healthcare providers, medical practices, and business clients about consultations, service inquiries, appointment scheduling, billing support, credentialing updates, claim status notifications, and customer support. Example: “BellMedEx: Hi Dr. Lee, thanks for your consultation request. Does Thu 2:00 PM PT work for a call? Reply STOP to opt out.” 8×8 is used only for work-related communication, never for promotion or marketing.

An opt-out on any platform applies to all BellMedEx SMS.

7. Privacy and security

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that deliver our messages (such as RingCentral and 8×8), solely to operate this program.

We protect information under HIPAA: encryption in transit and at rest, role-based access controls, Business Associate Agreements with vendors that handle PHI, regular security audits, and annual staff HIPAA training. See our full Privacy Policy at https://bellmedex.com/privacy-policy/.

8. Frequently asked questions

Do you send marketing texts? No. SMS is used only for business communication with opted-in providers and clients.

Will I get a text just for filling out your Contact form? Only if you check the optional SMS box. Otherwise we call or email you.

How often will I get messages? Frequency varies with your requests and account activity.

Do you use automated messages? Opt-in confirmations, HELP replies, STOP confirmations, and scheduling reminders may be automated. We do not send bulk promotional campaigns.

Are carriers responsible for delivery? No. Carriers are not liable for delayed or undelivered messages.

Which rules do you follow? CTIA Messaging Principles and Best Practices, carrier 10DLC rules, and the policies of RingCentral and 8×8.

9. Contact us

  • Bellevue Medical LLC dba BellMedEx
  • 1400 Talbot Rd S #200, Renton, WA 98055
  • Mailing: Attn: Chief Compliance Officer, PO Box 88942, Seattle, WA 98138
  • SMS support: jkhaira@bellmedex.com | +1 253-261-3348
  • Main line: 888-987-6250

Related: SMS Terms & Conditions | Privacy Policy