SMS Communications Policy for BellMedEx

Last Updated: Feb 12, 2025

Introduction

BellMedEx specializes in medical billing, coding, revenue cycle management (RCM), credentialing, and accounts receivable (A/R) recovery services for healthcare providers in the USA. We also offer free consultations to help providers understand our services. We are committed to protecting the privacy and security of all data entrusted to us, including sensitive healthcare information.

This Privacy Policy outlines how we collect, use, and secure your data, particularly in relation to our SMS communications. By using our services, you agree to the practices described in this policy.

Types of Information Collected

We may collect the following information to deliver our services:

  • Healthcare Provider Data: Practice name, tax ID, NPI numbers, billing addresses, provider credentials, and contact details (e.g., phone number, email) for consultations.
  • Patient Data: De-identified patient billing information (e.g., insurance details, service codes, claim data) as required for claims processing.
  • SMS Opt-In Data: Phone numbers explicitly provided for SMS communications.
  • Consultation Requests: Information submitted via our contact form to schedule free consultations (e.g., practice size, service interests, availability).

How Information is Collected

  • Direct Submission: Through secure forms on our website, email, service agreements, or consultation request forms.
  • Healthcare Systems: Data transferred securely from electronic health records (EHRs), practice management software, or insurance portals.
  • SMS Opt-In: Explicit consent via checked boxes on web forms or signed agreements.

Purpose of Data Collection

Your data is used to:

  • Process medical claims, manage revenue cycles, and resolve A/R issues.
  • Verify provider credentials with payers and regulatory bodies.
  • Communicate critical updates (e.g., claim status, credentialing progress) via SMS.
  • Schedule and conduct free consultations to discuss your practice’s needs.
  • Provide tailored information about our services based on consultation inquiries.
  • Comply with healthcare laws (e.g., HIPAA, HITECH).

Data Security Measures

We adhere to strict safeguards for healthcare data:

  • HIPAA Compliance: All data is encrypted in transit and at rest.
  • Access Controls: Role-based access to systems containing sensitive information.
  • Audits: Regular risk assessments and third-party security audits.
  • Staff Training: Annual HIPAA and cybersecurity training for employees.

Data Sharing Practices

  • Healthcare Partners: Data is shared only with authorized healthcare providers, payers, or clearinghouses to process claims.
  • Third-Party Vendors: Trusted partners (e.g., EHR platforms, billing software) bound by Business Associate Agreements (BAAs) and confidentiality clauses.
  • Legal Obligations: Disclosure only when required by law (e.g., audits, subpoenas).
  • No Marketing Sharing: SMS opt-in data, consultation request details, and phone numbers will never be shared with third parties or affiliates for marketing purposes.

Note: Patient data is strictly de-identified and used solely for billing and coding purposes.

User Rights

  • Healthcare Providers: Access, correct, or request deletion of your practice’s data. You may also cancel or reschedule consultations at any time.
  • SMS Opt-Out: Reply STOP to any SMS to unsubscribe immediately.
  • Patients: Direct inquiries about patient data to your healthcare provider, as we process data on their behalf.

Contact Information

For privacy requests, consultation changes, or questions:

BellMedex Medical Billing
Attn: Chief Compliance Officer
PO Box 88942
Seattle, WA  98138

SMS Terms and Conditions

Consent for SMS Communications

By opting in, you agree to receive SMS messages related to BellMedEx services. Your phone number is never shared for marketing.

Types of SMS Communications

Messages may include:

  • Claim submission status updates
  • Credentialing progress alerts
  • A/R recovery notifications
  • Appointment reminders for scheduled consultations
  • Follow-ups after consultations to discuss next steps


Example Message:
“BellMedEx: Your free consultation is scheduled for [Date/Time]. Reply YES to confirm or RESCHEDULE. Msg & data rates may apply. Reply STOP to opt out.”

Message Frequency

Estimated daily SMS volume: 30–120 messages across all users. Frequency depends on service activity and consultation scheduling.

Potential Fees

  • Standard carrier messaging fees may apply. BellMedEx does not charge for SMS, but international rates vary.

Opt-In Method

  • Explicit consent via checked box on web forms, service agreements, or consultation request forms.

Opt-Out Instructions

  • Reply STOP to unsubscribe. Confirmation will be sent.
  • Reply START to resubscribe.

Standard Disclosures

  • Message frequency varies.
  • Message and data rates may apply.

Need Assistance?

Reach us via:

    • Calling: 888-987-6250
  • Contact Form
  • Writing to: 

BellMedex Medical Billing

Attn: Chief Compliance Officer

PO Box 88942

Seattle, WA  98138

BellMedEx reserves the right to update this policy. Continued use of services constitutes acceptance.