- Verify patient insurance coverage and eligibility before services are provided.
- Develop a clear billing and collections policy that includes clear payment terms and expectations.
- Train staff on effective communication techniques to discuss patient accounts and payment options.
- Offer flexible payment options to patients to make payments easier and more convenient.
- Provide clear and concise billing statements that are easy to read and understand.
- Regularly review accounts receivable aging reports to identify trends and potential issues.
- Establish a process for following up with patients who have overdue balances.
- Utilize automated payment reminders to notify patients of overdue balances.
- Implement regular account reviews to identify accounts that are at risk of becoming delinquent.
- Follow up promptly on any disputes or appeals related to accounts receivable.