Best Practices for Reducing Delinquent Accounts: A Checklist for Accounts Receivable Professionals

  1. Verify patient insurance coverage and eligibility before services are provided.
  2. Develop a clear billing and collections policy that includes clear payment terms and expectations.
  3. Train staff on effective communication techniques to discuss patient accounts and payment options.
  4. Offer flexible payment options to patients to make payments easier and more convenient.
  5. Provide clear and concise billing statements that are easy to read and understand.
  6. Regularly review accounts receivable aging reports to identify trends and potential issues.
  7. Establish a process for following up with patients who have overdue balances.
  8. Utilize automated payment reminders to notify patients of overdue balances.
  9. Implement regular account reviews to identify accounts that are at risk of becoming delinquent.
  10. Follow up promptly on any disputes or appeals related to accounts receivable.
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